Available courses:
> Management and Leadership
> Selling
> SDI
> NLP
> Emotional Intelligence

 

MANAGING EMOTIONS IN THE WORK PLACE
Emotional Intelligence describes an ability or capacity to perceive, assess, and manage the emotions of one's self, and of others. Emotions have the potential to get in the way of our most important business relationships. Difficult to manage relationships sabotage more business than anything else.

WHAT CAN HAPPEN WHEN USING EMOTIONAL INTELLIGENCE?
People who are Emotionally Intelligent and use EI in the workplace are more likely to…
• Be more productive and more successful.
• Feel less stressed.
• Have better relations with their customers, co-workers, boss and so on.
• Have less time off work through sickness.
• Feel more satisfied with their job.
• Deal more effectively with problems, difficult people and tough conversations.
• Be more assertive in their behaviour.

WHAT CAN IT BE USED TO HELP?
Managing Stress
Effective Communication
Leadership
Selling
Customer Care
Relationship Management
Assertiveness

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